ACCESS COORDINATOR - SEMHC, GF at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:SEMHC



Req ID:21337



Schedule:Full Time



Shift:Days


Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.




FLSA Status



Non-Exempt




Job Role Summary



The Sandra Eskenazi Mental Health Center (SEMHC) Access Coordinator assists with scheduling patient appointments, providing outreach to patients who have no-showed an appointment, contacting those on a follow-up list or intake waitlist, and coordinates referrals from internal and external agencies. This position works to optimize and fill open time for the clinical team. The position serves as a liaison between the Patient Access Services (PAS) call center, the Sandra Eskenazi Mental Health Center clinical team, the patient, and the referral service/vendor to ensure needs are met within designated timelines. This position contributes to Eskenazi Health Mission: Advocate, Care, Teach and Serve with special needs emphasis on the vulnerable population of Marion County.




Essential Functions and Responsibilities



• This is a grant funded position
• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Monitors no show, follow up, and assigned work queues to ensure client appointment needs are addressed in a timely manner, prioritizing urgent items appropriately
• Schedules/reschedules appointments from no show, follow up list, and work queues; relaying information to the patient and providers
• Fills open time daily for providers
• Provides direct access to patients and providers with questions or concerns surrounding access to services
• Understands Medicare regulations, Medicaid MRO, Medicaid Clinic Services, and Commercial insurance related to inpatient and outpatient care
• Facilitates the development of progressively more sophisticated and efficient methods for clients to access ongoing care
• Compiles data to trend identified issues in access to care in specific areas assigned
• Communicates effectively with internal and external contacts regarding current practices
• Documents all inquiries accurately for medical, legal, and statistical purposes
• Assists with completion of Government Performance and Results Act (GPRA) measures as needed for federally-secured grants




Job Requirements



• High school diploma or equivalent (GED); Bachelor's degree preferred
• At least one year of experience in a mental health setting preferred
• Post-secondary education courses or certification in business, computers, and office management highly preferred
• 1-2 years of experience in business, health care and customer service experience, office management, or health information management of medical office setting
• Spanish and English proficiency preferred




Knowledge, Skills & Abilities



• Proficient in utilizing Microsoft Office, i.e. Excel, Word, and PowerPoint
• Excellent verbal and written communication skills
• Positive interpersonal skills and ability to work as part of a team
• Excellent organizational skills
• Knowledge of Medicaid and Medicare billing and regulations
• Must be goal oriented, capable of completing task within a given time frame, including overcoming any barriers that arise
• Self-starter with strong problem solving skills


Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.



Nearest Major Market: Indianapolis