Job Description:
Position Description
Role: Travel Analyst
Location: Scottsdale, Arizona (Remote)
Key accountabilities/responsibilities for this role include:
- Serve as a primary administrator for the Concur Travel and Expense system, including user setup, configuration, and maintenance.
- Provide troubleshooting and support for Concur-related issues, ensuring minimal disruption to users.
- Create and run custom/standard reporting within Concur.
- Collaborate with IT and finance teams to integrate Concur with other systems as needed.
- Monitor travel expenses and generate reports to track travel spend, compliance, and policy adherence.
- Conduct training sessions for employees on using the Concur system, including booking travel and submitting expenses.
- Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
- Provide ongoing support to employees, answering questions and resolving issues related to travel and expense management.
- Assist in audits related to travel and expense management; address any findings or provide recommendations.
- Book travel including flights, hotels, cars when necessary.
- Process travel requests in accordance with company policy in Concur travel platform.
- Monitor travel inbox in Outlook to assist associates.
- Review and audit expense reports daily to align with our current travel policy.
- Provides a high level of customer service to internal and external customers.
- Communicates effectively with associates as well as leaders to answer questions/concerns in a timely manner.
- Cross trained on all aspects of travel for purposes of illness, vacation or emergencies.
- Bilingual (Spanish/English) is a plus.
- Other duties as assigned.
Required Skills:
Associate’s degree is preferred but not required. Equivalent training and experience may be substituted and considered.
- Minimum of 3-5 years of experience in travel management, with a focus on Concur Travel and Expense administration.
- In-depth knowledge of Concur Travel and Expense platform, including system configuration and troubleshooting.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).