Wholesale Application Support Analyst at Federal Reserve Bank (FRB) in New York, New York

Job Description:

Company

Federal Reserve Bank of New York

FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

What we do: 

The Operations & Resiliency Group is responsible for providing banking services to the U.S. government, banks, and other financial institutions. The Wholesale Product Office (WPO) operates a critical financial services business on behalf of the Federal Reserve System (FRS).  The WPO is responsible for the management, operation, support, and development of wholesale services (Fedwire Funds Service, Fedwire Securities Service and National Settlement Service), which includes developing new services, service enhancements, and pricing models, and ensuring the technology used to deliver the wholesale services is secure, resilient, and satisfies business requirements. Wholesale services are systemically important financial market infrastructures (FMIs) and are central in supporting settlement for other systemically important private-sector FMIs. Further, as a central bank-operated business, the wholesale services face unique challenges akin to a private-sector business but overlaid with a financial stability mission and an evolving supervisory landscape for systemically important FMIs. The WPO carries out its mission through a team operated out of the Federal Reserve Bank of New York (FRBNY) and a network of critical Reserve Bank service providers.

The Applications Production Operations area is responsible for the 24/7 operation and administration of distributed payments systems supporting the WPO’s critical, high value, high availability Fedwire businesses.    In addition, this team is responsible for ensuring that the Fedwire Funds, Fedwire Securities, National Settlement Service, and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users. 

Acts as an established and productive individual contributor.

• Works independently with general supervision


• Faces problems that are difficult, but typically not complex


• Influences others within their job area through explanation of facts, policies and practice

Your role as a Wholesale Application Support Analyst:

• Monitors the Production Fedwire Applications and Operating Systems including the completion of the daily checklist of activities which are critical in meeting the Service availability target for customer processing.


• Identifies and resolves issues, shares production operation activity, and escalates to senior management.


• Assists with operational and contingency procedures for payment applications and environments; supports the implementation of all environment and application changes to the Fedwire systems.


• Contributes to analysis and reporting on production problems and operational issues.


• Assists with projects, work group initiatives, and developing operational/technical procedures.


• Assists internal and external Fedwire customers with updates and inquiries.


• Helps draft technical test scripts for multiple application and contingency test activities. Participates and supports mandatory customer business resumption testing and disaster recovery exercises.


• Stays abreast on all Federal Reserve Bank policies and initiatives.

What we are looking for:

• Experience in a computer technology or technical operations role with a customer service focus


• A base knowledge of critical production environments and payment systems. Knowledge of Fedwire® business is highly desirable.


• Experience with distributed computer processes and environments. Knowledge of distributed components such as UNIX, SQL, and WebSphere are desirable with capability and desire to expand expertise.


• Strong analytical, problem-solving, critical thinking and decision-making skills


• Strong written and verbal communication skills


• Advanced proficiency using standard business applications and software


• Experience working independently and collaboratively across all levels

*Please note that shift is an evening shift, Wednesday - Sunday from 4:00 PM - Midnight*

Salary Range: $75000 - $91000 / year  

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.  

  

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.  

  

Benefits:  

Our organization offers benefits that are the best fit for you at every stage of your career:  

• Fully paid Pension plan and 401k with Generous Match  

• Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)  

• Subsidized Public Transportation Program  

• Tuition Assistance Program   

• Onsite Fitness & Wellness Center  

• And more  

Locations:

• Hybrid, on-site requirement will be determined by hiring district


• The selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank and will work full-time onsite or in a hybrid arrangement that meets the minimum number of onsite days required by the employing District. Reasonable commuting distance to a Reserve Bank's main office is defined according to the District’s policies and practices


• Eligible districts for Hire:  Boston, MA- New York, NY- Philadelphia, PA- Cleveland, OH- Richmond, VA- Atlanta, GA- Chicago, IL- St. Louis, MO- Minneapolis, MN- Kansas City, MO- Dallas, TX- San Francisco, CA

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.  

  

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.  

  

We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.   

  

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  

  

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Information Technology

Work Shift

Second (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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