Energy Weatherization Assistant I-Project at Snohomish County Human Services Department in Everett, Washington

Job Description:

Energy Weatherization Assistant I-Project Salary $43,770.96 - $53,204.64 Annually Location Everett, WA Job Type Full-Time Project Remote Employment Flexible/Hybrid Job Number 2024-02183 Department Human Services Division Human Services Housing & Community Services Opening Date 10/28/2024 Closing Date 11/10/2024 11:59 PM Pacific Description Benefits Questions Description Come join our Human Services Energy Assistance Team! Looking for a New Opportunity? Purpose: The Energy Assistance Program is hiring 2 full-time project-based Energy Assistants that are funded through the Low-Income Households Energy Assistance Program (LIHEAP) for the new season that begins October 2024. These full-time positions will receive full benefits and will end in June or July 2025. These positions require working in the office consistently 4 days per week and remotely for the remainder of the week. You may opt to work in on the office 5 days a week. To work remotely, the candidates must have high-speed internet, and a private office space. About You: We are looking for dynamic individuals with excellent computer and math skills, who can accurately review and calculate various income sources. They must be able to provide direct services and interview applicants in-person, by phone, and through our online website to a very diverse population including low-income, disabled, seniors, people with limited English and Veterans. These individuals must have the ability to quickly and continuously learn and retain program-related information. They can communicate professionally and effectively when encountering disgruntled or challenged customers in crisis. The successful individuals are able to handle high volumes of paper and digital applications while ensuring the protection of personal information. Enjoy a rewarding, fast-paced team environment and is able to work effectively in the office and remotely. To Be Considered: Applicants must electronically submit an application through Snohomish Countys NeoGov site by 11:50 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of the posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627. Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County. BASIC FUNCTION To interview low-income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations. Job Duties STATEMENT OF ESSENTIAL JOB DUTIES Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility. Answers telephone; respond to questions or routes calls to correct party. Reviews client files to ensure that all documents are signed and completed per contract compliance. Provides information and referral to Community Service Agencies. Enters information on the computer in specialized format, including application, program or financial data. Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log. STATEMENT OF OTHER JOB DUTIES Provides client training in Energy Conservation. Assists client in budget counseling. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility. Assists with appointment scheduling. Performs related duties as required. Minimum Qualifications One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests. PREFERRED QUALIFICATIONS LIHEAP Energy Assistance Program experience preferred. SPECIAL REQUIREMENTS A valid Washington State Driver's License is required for employment. Additional Information KNOWLEDGE AND ABILITIES Knowledge of: computers, data entry and standard software programs such as Microsoft Word and Excel standard office practices and procedures and all related office work standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct Ability to: perform mathematical computations communicate effectively with a diverse population learn and retain a complex series of rules and regulations to determine eligibility and benefits explain complex rules, policies and procedures in a concise easy to understand manner read, interpret and enter data accurately and rapidly maintain an organized work setting, tracking forms and applications work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions accurately follow oral and written instructions maintain accurate records and prepare required reports maintain a professional demeanor while exercising good judgment SUPERVISION Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices. WORKING CONDITIONS The work is performed in the usual office environment with occasional field work when assisting clients.
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