Patient Services Specialist at Texas Tech University Health Sciences Center in Lubbock, Texas

Job Description:

Extended Job Title

Patient Services Specialist

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

512301 - Internal Med Dept Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

38856BR

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with education, experience and/or skills.

Major/Essential Functions

Answering calls for multiple divisions within the department.  Performs routine administrative support as needed.  Works under moderate supervision with limited latitude for the use of initiative and independent judgment.  Applicant needs to be fluent in English both orally and in written form.  Intermediate knowledge of Microsoft Office products such as Outlook, Word, and Excel. Organizational and time management skills are required with the ability to work with minimal supervision to meet accuracy standards and multiple calendar deadlines monthly.  Medical office experience both orally and in written form are also a plus.
 

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

Previous call center and medical office experience

Campus

HSC - Lubbock

Department

Internal Med Dept Lbk Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Occasional Duties

As directed by leadership

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.