Technical Support Specialist at Fort Point LLC in Canonsburg, Pennsylvania

Posted in Other about 20 hours ago.

Type: full-time





Job Description:

NOC SPECIALIST

Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.

Essential Job Functions
  • Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
  • Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
  • Open, track, and close NOC trouble tickets with the regions.
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
  • Assist in the monitoring and control of headquarters building and site security.
  • Interface with field personnel to verify repairs and testing of lighting alarm systems.
  • Assist in resolution of NOC daily reports.
  • Basic troubleshooting and configuration of tower monitoring and lighting systems.
  • Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
  • Interface and assist with other NOC's and their technicians during QLI's, third party tower repairs and service outages.

Education/Certifications
  • High school diploma or GED

Experience/Minimum Requirements
  • Prior customer service and/or service dispatch experience in NOC environment.

Other Skills/Abilities
  • Basic telephone operation skills
  • Excellent customer service skills
  • Proficiency in Microsoft Office programs
  • Skilled at completing tickets for maintenance purpose
  • Ability to handle multiple simultaneous calls
  • Knowledge of wireless communications a plus

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