People Service Intake and Transformation Lead at Meta in Menlo Park, California

Job Description:

The People Service Delivery (PSD) team's mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during their most important moments so they can do the best work of their careers. As part of PSD, the Service Intake and Transformation Team drives the seamless delivery of HR services to Meta employees through proactive planning, centralized decision making, and project governance. The Service Intake and Transformation Lead is responsible for managing large-scale transformation projects aimed at improving our business. This lead influences the direction of programs to ensure solutions are scalable and aligned to long term strategy. Working closely with leaders across People Operations, executive sponsors, and other key XFN stakeholders, the Service Intake and Transformation Lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. This role requires the ability to build trust with leadership and manage communication channels across all levels of the organization. The Service Intake and Transformation Lead is an important spokesperson for sharing program vision, strategy, benefits, direction, status, and recommendations. This person does not need to have the "correct" answer to everything but, rather, should be able to quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and have a collaborative and positive attitude.

People Service Intake and Transformation Lead Responsibilities:

• Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes


• Align tactical programs to large, strategic objectives and ensure team members understand the big picture and organizational goals


• Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal XFN stakeholders


• Exercise sound and practical business judgment and strategic thinking to implement practical and actionable solutions


• Improve efficiency and the quality of systems and operations through designing and implementing end-to-end process frameworks, change management, and optimization initiatives


• Simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate


• Build trust and foster open communication with multiple stakeholder groups, persuading others in sensitive and complex situations, while preserving relationships

Minimum Qualifications:

• 12+ years experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results


• Track record of operating independently, thinking outside the box, being detail-oriented, and delivering results in a highly organized and structured manner


• Experience to effectively build relationships, collaborate with, and motivate cross-functional teams across all levels

Preferred Qualifications:

• Experience managing conflicting/shifting priorities and getting things done in a fast-paced, ambiguous environment


• Experience working in an XFN environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change


• Effective communication skills, including defining and simplifying complex concepts and communicating these to stakeholders


• Experience gaining a solid understanding of operational challenges and solving problems in various areas without having deep domain expertise


• Experience applying requirements analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space


• Bachelor's degree in a business, technical, or operations discipline or equivalent experience


• Master of Business Administration

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.



Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


$172,000/year to $241,000/year + bonus + equity + benefits


Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply Now