Gallopade is seeking an eLearning Support and QA Specialist to join our rapidly growing company as part of our Product Development Department. The eLearning Support and QA Specialist will be responsible for reviewing all digital educational materials for accuracy. This role will support the editing, proofreading, and testing of materials before they are finalized for release. This role ensures that product content, data, and performance are precise and functioning. This role is a key contributor within the Product Development Department. It is a full-time position, on-site at our Peachtree City, GA headquarters.
Description:
The eLearning Support and QA Specialist will work with the digital team lead to facilitate the development and release of new digital products, features, enhancements, updates, and corrections. These deliverables must be done in scope, on time, and within budget to meet our customers' expectations. This job requires strong attention to detail and excellent communication and organizational skills.
Responsibilities:
Test, edit, and proofread all digital products keeping the end-user (teachers and students) in mind
Manage QA projects, prioritizing the elimination of errors and bugs
Solve/troubleshoot technical problems
Take feedback from the team lead, team members, and clients and discern what changes, if any, need to be made to resolve the presenting issue and prevent future occurrences
Effectively present designs, communication rationale, and trade-offs, and be receptive to feedback
Communicate with team members, gather feedback, and iterate quickly
Differentiate recommendations for changes based on the audience
Keep up to date with new software and industry standards
Engage the team/management before final decisions and directions
Perform at a high level in a fast-paced, dynamic environment and be open to change
Passionately protect and adhere to the Gallopade user experience, including our values, voice, brand, and mission
Qualifications:
BA/BS degree or equivalent
A minimum of 3 years of user experience design, human-computer interaction, web design and development, or related field experience
Software: CSS, HTML, InDesign, Photoshop, Illustrator, Word, Excel
Flexibility; ability to manage a variety of tasks, projects, and deadlines
Detail-oriented; strong proofreader
Efficient and productive; strong work ethic
Time management and organizational skills
Ability to work independently and within a team
Support systems change initiatives across the department
Record and prioritize errors and corrections promptly
Implement department-specific tools, data collection, and other solutions as needed, assisting with requirements-gathering as needed
Create and continuously improve Data Integrity Compliance based on functional applicability
Implement reporting and metrics based on the requirements and strategic direction of the director; analyze data for trends and communicate insights for actionable application within the Product Development Department
Experience With:
Agile methodologies
Functional, regression, and end-to-end testing - manual and automated
API integration, automation, and reporting
Software: CSS; HTML, JavaScript, and Python are required
Knowledge of iOS required
Knowledge of SQL preferred
Preferred: 2+ years of experience in cloud-based software design/development
Experience in any of the following areas is a plus: content or asset management software, instructional design, and K-8 curriculum resources
Knowledge of QA Testing methodologies, software, and testing life cycles
Must have troubleshooting/debugging experience
Strong organizational skills, tracking multiple test executions simultaneously, and ability to synthesize the results
Strong hold on testing fundamentals, testing techniques, and methodologies, SDLC
Process testing types like Regression, Smoke, Sanity, Manual, Functional, and Cross
Browser, Integration Testing, etc.
Good understanding of functional and UI-level Tests
Flexibility; ability to manage a variety of tasks, projects, and deadlines; detail-oriented
Efficient and productive; strong work ethic and strong time management and organizational skills
To Apply:
Submit a cover letter with salary requirements and resume to Harold Rich, Director of Human Resources: harold@gallopade.com