Customer Service Representative at Insight Global in Plymouth, Michigan

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Inbound Customer Service Representative

Location: Plymouth, MI

Overview: Join a rapidly growing digital pharmacy known for delivering prescriptions directly to customers' doors. We're hiring across all major business lines, including our high-volume call center.

Responsibilities:
  • Handle up to 80 inbound calls daily, assisting customers with questions and technical issues.
  • Provide step-by-step guidance for uploading documentation.
  • Support patients during challenging times with strong customer service skills.
  • Manage intake queues and perform data entry.
  • Occasionally make outbound calls to follow up with customers.

Requirements:
  • Strong customer service experience.
  • Excellent data entry skills and attention to detail.
  • Flexibility with scheduling, including potential Saturday shifts.

Schedule:
  • Training: Monday-Friday, 9:00 AM-5:30 PM.
  • Post-training: Monday-Friday, 8:00 AM-6:00 PM, with occasional Saturday shifts (9:00 AM-5:00 PM).
  • Apply now to be part of a dynamic team making a difference in patients' lives!

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