Dispatcher at Medical Transportation Management in Gilbert, Arizona

Job Description:

MTM Transit is Hiring!

The Dispatcher works to direct the day-to-day route and trip operations.  Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). 

Location: 436 S Hamilton Ct Gilbert AZ 85233

Schedule: Must have a flexible schedule that could include weekends. Our regular business hours are 3am-midnight (7 days per week). You will have a schedule that falls within our business hours.

Why make the move to MTM Transit:

• Health and Life Insurance Plans




• Dental and Vision Plans




• Paid Training




• Paid Holidays & Paid Time Off (PTO)




• 401(k) with Company Match




• Referral Bonus Program

What You'll Do:

• Assist with all phone call information and dispatching of rides




• Organize and route trips based on schedule and location to ensure optimal performance




• Provide assistance to drivers for directions to destinations




• Assist drivers and transportation providers with problems or issues relating to scheduling




• Establish and maintain effective communication with transportation providers




• Report and record all incidents to the applicable manager




• Document and report provider no shows or on-time-performance issues




• Inform transportation providers of their next-days trips and any new trips that occur




• Monitor radio, telephones and on-road provision of service for quality




• Record time of departure, destination, and expected time of return




• Provide feedback on drivers’ performance

What You’ll Need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent 




• 2+ years in transportation routing, dispatching, and scheduling expertise preferred




• 1 year experience working with the applicable transit scheduling system preferred




• Knowledge of GPS and GIS systems preferred 




• Possess valid authorization to work in the United States

Skills:

• Excellent communication and interpersonal skills




• Good organizational skills with attention to timeliness and details




• Ability to work flexible hours as required




• Ability to maintain high level of confidentiality




• Regular attendance is required

Working Conditions:

• This job operates in a professional office environment




• May be subject to adverse weather conditions during times of travel




• Ability to work flexible hours as required

Physical Requirements:

• May require sitting in front of, and operating, a computer for extended periods




• Requires close visual acuity when operating a computer




• Must be able to communicate with others and comprehend instructions




• Requires light lifting and carrying




• Routinely uses standard office equipment such as computers, phones, and photocopiers




• Must be able to move around an office environment

Pay: $19.64/hr

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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