Senior Manager, Operations - Head of Seller Succes... at Walmart in New York, New York

Job Description:

What you'll do at



Position Summary...


What you'll do...


Are you ready to play a pivotal role in driving the success and growth of Walmart LocalFinds? We are seeking a Senior Manager to lead our Seller Success and Strategic Account Management team, overseeing key functions such as:

• Team building, lead and build out one of the most critical teams to our success at Walmart LocalFinds.
  
  

• Leading our Seller Engagement, Success, and Performance Standards for small business (SMB), mid-market (MM), and enterprise (ENT) sellers.
  
  

• Owning Seller Lifecycle Management, from going live to growth and retention.
  
  

• Voice of the Seller and Seller Communications, serving as the primary point of contact for internal stakeholders to Seller and representing Seller needs to internal stakeholders.
  
  

• Strategic Planning, setting the direction for Seller Success initiatives and executing plans to drive business growth.
  
  

• Process Building and Optimization, creating and refining processes to enhance seller experiences.
  
  

About Walmart LocalFinds



The Walmart LocalFinds team is on a mission to revolutionize the shopping experience for customers seeking local products and businesses on Walmart's platforms for Same-day delivery and pickup directly from local businesses. We are dedicated to building and scaling innovative ways for customers to discover and engage with local sellers seamlessly on Walmart.com.



You Will Be Successful If

• You have a strong background in account management, decision-making, process-building, and optimizing customer/merchant experiences.
  
  

• You excel in building and managing cross-functional partnerships and are comfortable leading initiatives across various functions and stakeholders.
  
  

• You are a strategic problem solver, adept at breaking down complex issues and formulating clear recommendations.
  
  

• You are a builder and excited about creating new processes and operations
  
  

• You are familiar and interested in the ecommerce landscape and the last-mile delivery space, excited to be a leader in the retail tech industry.
  
  

You'll Make an Impact by

• Setting the strategic direction and executing Seller Success initiatives critical to the success of the LocalFinds program.
  
  

• Scaling and building the LocalFinds Seller Success team to manage thousands of SMBs and hundreds of ENT and MM brands.
  
  

• Serving as a trusted thought partner to internal stakeholders, effectively communicating priorities, challenges, and risks with a deliberative, data-based, and high-EQ approach.
  
  

• Demonstrating a growth mindset and navigating in ambiguous environments within a matrixed organization.
  
  

What You'll Need

• 10-15 years of related experience in managing Seller Success, Account Management, Merchant Operations, Operations, or a related field.
  
  

• Experience in a fast-paced and tech environment.
  
  

• Excellent critical thinking and communication skills.
  
  

• Proven experience in program management, handling complex initiatives across stakeholders.
  
  

• An entrepreneurial spirit and the ability to drive the growth of Seller Success and Growth initiatives from the ground up.
  
  

• "What You'll Need" is not set in stone, if you think you're the right person for the job, apply!
  
  

If you are passionate about shaping the future of local ecommerce at Walmart and possess the skills and experience mentioned above, we invite you to join our team and be a key driver of our success.


The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.



Benefits & Perks:


Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.



About U.S. Walmart Marketplace Team



Want to help change the future of online commerce? We are building a new type of customer-centric shopping experience at the intersection of content, commerce, and technology; and we want you to be a part of it! The Walmart Marketplace business is part of Walmart's ecommerce portfolio and is one of the fastest growing and most profitable business units. This growth has made Walmart Marketplace a highly strategic priority for Walmart for the next 5 years. The Marketplace team culture is entrepreneurial, fast paced, relentless, biased for action and highly resilient. The team is on a crucial mission to make Walmart Marketplace the preferred destination for sellers and customers and to leverage our scale and capabilities to differentiate across the ecommerce industry.



Equal Opportunity Employer



Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.



Who We Are



Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $108,000.00-$216,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Leadership of cross-functional task forces or projects


Masters, Masters: Operations Management


Project Management - Project Management Professional - Certification




Primary Location...



250 Hudson St, New York, NY 10013-1006, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



Frequently asked questions

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  On average, how long does it take to fill out an application?
  
  
  
  It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
  
  
  
  
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  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
  
  
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