Field Operations Technician at Crown Castle in Westborough, Massachusetts

Job Description:

Position Title: Field Operations Tech (T3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed.

Responsibilities

• Install, Turn–up, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.


• Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturer’s specifications.


• Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.


• Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.


• Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.


• Label and tag all equipment and cabling according to Network Engineering Diagrams.


• Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.


• Participate in on-call rotation schedule for nights and weekends.


• Perform other duties and responsibilities as required and assigned.


• Perform both hardware and software updates and/or changes to remote site equipment as necessary.


• Complete and maintain electronic records of work completed on various assignments.


• Interface with customers and carriers in support of service delivery and assurance.


• Work independently for extended periods of time.


• Respond to Customer Troubles on 24-hour basis.


• Work closely with the NOC, Sales, Engineering, and customers.

Education/Certifications 

• High school diploma or equivalent


• Associate degree or equivalent work experience preferred


• Valid Driver’s license required


• CCNA Certification (or equivalent) a plus

Experience/Minimum Requirements

• Two (2)+ years of experience performing installation and maintenance of telecommunications equipment


• Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware


• Testing and delivering high speed telecommunications services


• Operating variety of telecommunications test equipment

Expectations

• Software skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs


• Excellent organizational/administrative skills


• Self-motivated team player


• Excellent problem-solving ability


• Solid written and verbal communications skills.


• Work well in an unstructured environment.


• Ability to thrive in a dynamic problem-solving environment


• Ability to multi-task in a fast-paced environment


• Customer service orientation with a strong problem-solving approach


• Strong communication skills


• Basic telecommunications experience/knowledge preferred

Organizational Relationship

Reports to: Supervisor Field Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions Works in the Public right of way, exposure to extreme weather, radio frequency, general public.  Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require.  This position will be swing shift hours and possibly weekends. May be required to travel and be away from home location, for extended periods of time.

Additional Information: The salary/hourly range offered for this position is $28.50 – $39.18 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-IM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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