Customer Service Project Manager at Arconic in Cranberry Township, Pennsylvania

Job Description:

We have an immediate opening for a Customer Service Project Manager in our Kawneer business located in Cranberry Township, PA. The Project Manager role is responsible for servicing our customers' needs for large fabricated and/or stock length projects and dealing with day-to-day activities within the customer service area.

Primary Purpose of the Job:

The Customer Service Project Manager manages and coordinates all activities related to execution of a booked project. This position acts as the focal point of all information flow between the customer and Cranberry Front End and Operations.

Major activities/Key Challenges:

• The responsibilities of a Project Manager can be divided into the following categories:
• Review a booked contract for completeness and feasibility.
• Communicate with customers to ensure their orders flow through order entry smoothly and get executed in a timely fashion in the plant.
• Establish critical path for engineered projects in coordination with Engineering.
• Coordinate pricing, availability, and lead times for procured items.
• Issue and address requests for information (RFIs) from Order Entry function as well as the Customer.
• Establish and communicate a control plan for phased projects.
• Work with the Credit department for customer's credit and tax status.
• Revenue and margin management based on project phasing, change orders etc.
• Entering and managing customer claims.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our stakeholders.

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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