Service A/R Associate at South Western Communications, Inc. in Nashville, Tennessee

Job Description:

South Western Communications


South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.






Title: Service A/R Specialist Reports to: Service Billing Manager
Class: Full-Time (40 hrs./wk.) Type: Hourly, Non-exempt



Primary Role: Job Summary: The Service A/R Associate is responsible for handling customer inquiries, managing collections on service billings, resolving billing discrepancies, and ensuring accurate and timely service billing processes. This role requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.
Key Responsibilities: 1. Customer Service • Respond to customer inquiries related to service billing by phone and email. • Provide customers with guidance and appropriate solutions based on their specific issues. • Serve as a point of contact for billing-related questions, ensuring a high level of customer satisfaction. 2. Collections • Support corporate collections in managing past-due service billings. • Distribute service disruption notices as directed by corporate collections. • Regularly review Recurring Revenue accounts to identify past-due accounts actively using the service and coordinate with relevant departments to process cancellations as needed. 3. Research & Resolution • Investigate and identify billing discrepancies, taking action to correct issues or escalating to the appropriate department when necessary. • Communicate with customers regarding billing research and resolutions, providing timely updates on the status and outcomes of their inquiries. 4. Service Billing • Execute weekly billing processes for service work orders with accuracy and efficiency. • Provide support to other service billing functions, contributing to streamlined operations and improved accuracy in billing.
Qualifications: • High school diploma or equivalent; associate degree in business or related field preferred. • 1-2 years of experience in customer service, accounts receivable, or collections preferred. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and a detail-oriented approach. • Proficiency in Microsoft Office Suite, particularly Excel, and experience with billing software is a plus.
Work Environment: Primarily remote, with occasional in-office days for team meetings and training as required. This role is ideal for a detail-oriented individual with a customer-focused attitude, looking to apply their skills in a dynamic environment.


EOE including disability/veteran




Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.


EEO m/f/d/v