Control Center Program Manager at Pye-Barker Fire & Safety in Irving, Texas

Job Description:

*Make a difference, protect lives, and achieve your dreams. *Build your career with the industry-leading fire, life safety and security company.
*MITEC, a Pye-Barker company, is hiring a Control Center Program Manager in our Dallas, TX location. *
*Pay Range: $26.00 - $28.00 Hourly, DOE*

*Position Summary: *The Control Center Program Manager is a proactive, strategic thinker whose skills contribute to the efficient, systematic, and profitable operation of the branch. Provides overall leadership and direction. Manages local scheduling and real-time operations which facilitates the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals. 
*Duties & Responsibilities:*

* Oversees daily activities of installation, service, and scheduling personnel to maximize scheduling and real-time utilization of resources
* Schedule and follow up on a large volume of Fire Alarm and Life Safety projects
* Assess department performance regarding quality of work and customer satisfaction
* Follows up on escalated customer service issues or complaints and ensures satisfactory resolution
* Maintain and develop relationships with both customers and the community
* Responsible for product development, roll-out, and training of technical staff
* Attends and contributes to company-wide operations manager meetings
* Performs other duties as assigned
*Education & Required Skills:*

* Exemplary customer service skills to effectively communicate with both internal and external customers
* Ability to successfully lead technical team, exemplifying customer service, technical and organizational skills
* Must be responsible, self-motivated, self-starter, and well organized
* Proficient in use of various computer programs
* Excellent written and verbal communication skills
* Must read and speak English
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*Benefits and Perks:*

* Excellent pay

* Medical, dental, vision

* Company paid life insurance

* Company paid short term disability

* 401K with employer match

* Paid vacation and company holidays

* Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer