Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.
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- Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
- Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
- Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
- Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
- Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
- Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
- Reports all safety and fire hazards observed on routine patrols and inspections.
- Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
- Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
- Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
- Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
- Conduct ALSM Rounding for areas under construction once a day depending on project duration.
- Responds to elevator malfunctions ensuring safety of patients, families and employees.
- Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
- Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called. i.e. Code Red, Code Strong, etc.
- Escorts medical staff with the transporting of deceased patients.
- Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
- Secures helipad for the helicopter when patients are flown in.
- Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
- Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).
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