Wells Fargo is seeking a Decisioning Test Lead (Senior Digital Product Manager) on the Marketing Decisioning Architect Team as part of Enterprise Marketing Services. Learn more about the career areas and lines of business at wellsfargojobs.com.
The Decisioning Test Lead will help ensure quality outcomes for implemented strategies and actions in Wells Fargo's Customer Decision Hub instance as a Quality Analyst. This role serves as a critical function maintaining responsibility for validating changes to the engine ensuring accuracy and driving intended outcomes. Testing Lead functions include documenting and defining the controls and release processes for decisioning/strategy changes to mitigate customer and channel risks. Additionally, providing support to users by introducing actions into the system and enable forecasting through simulations and other tools to determine impacts from changes to action volumes.
In this role, you will:
Be responsible for the Analysis, user story definition and testing of omni-channel decisioning solutions that meet our business's requirements.
Perform impact analysis of new decisioning logic changes introduced in the system.
Create the test strategy, test design and test cases for any new decisioning logic configured in the system. Provides test case feedback
Ability to identify different scenarios of logic execution and challenge decision architects with the scenarios.
Manage & maintain the regression testing process for the entire Decisioning logic.
Communicate problems and solutions to both technical and non-technical audiences as well as translate business requirements and other information into accurate decisioning test designs.
Commitment to an enthusiasm for success by ensuring that the delivered product if fully-functioning, performs to requirements defined and approved by the business, and meets or exceeds expectations.
Interface with key stakeholders to evangelize the platform and continuously identify areas of improvement.
Act as key participant in delivery planning.
Review and analyze complex digital strategy for product/functionality/experience area.
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements.
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals.
Lead or participate in variety of complex functions within the decisioning engine and respective environments
Independently resolve complex issues
Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
Required Qualifications:
4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
1+ year experience in PEGA Decisioning/ PEGA Customer Decision Hub (CDH)
4+ years of QA experience specific to testing, validating & analyzing Decisioning systems or marketing offer determining systems/engines.
2+ years of test case review, management, and approval
1+ year in functional, automation testing for REST APIs
Issue management and help desk management experience
Training and documentation experience for product utilization
Job Expectations:
Willingness to work on-site at stated location on the job opening.
This role offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
*Salary will vary based on work location.
Actual salary is determined by location, experience, and qualifications of the job.
New York City- Pay Range: $100,800 - 179,200 annually
Required location(s) listed above. Relocation assistance is not available for this position.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $84,000.00 - $179,200.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 17 Nov 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.