Application Support Administrator at MMC in Irvine, California

Job Description:

Our not-so-secret sauce.



Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Application Support Administrator at MMA.


Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).



A day in the life.



As our Application Support Administrator on the User Support Team, you'll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You'll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Additionally, the Application Support Administrator will work PST hours.



Our future colleague.



We'd love to meet you if your professional track record includes these skills:

• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
  
  


• Experience working in a Help Desk environment such as ServiceNow
  
  


• Excellent attention to detail with proven organizational and time management skills
  
  


• Ability to work within a team environment and prioritize tasks in a fast-paced environment
  
  


• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
  
  

These additional qualifications are a plus, but not required to apply:

• Proficient with the Windows Operating Systems and MS Office products
  
  


• Some insurance agency experience preferred
  
  


• Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
  
  


• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
  
  

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.



Valuable benefits.



We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.


Some benefits included in this role are:

• Generous time off, including personal and volunteering
  
  


• Tuition reimbursement and professional development opportunities
  
  


• Remote Work but must work PST hours
  
  


• Charitable contribution match programs
  
  


• Stock purchase opportunities
  
  

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw


Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/


• https://www.facebook.com/LifeatMMA


• https://twitter.com/marsh_mma


• https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role is $46,100.00-$80,600.00 The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.


We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.



Who you are is who we are.



We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.



Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.



#LI-Remote


Applications will be accepted until 12/1/2024 Apply Now