Job Description:
Regional Service Manager
Hillyard, Inc. is currently taking applications for Regional Service Manager for our Service team in Lancaster, PA.
This position supports the efforts of the Equipment Service team, assisting with employee growth and development, continuous improvement principles, and department management. Assesses and responds to complex situations where other efforts have failed to resolve and isolate equipment issues. Is tactfully and strategically responsible for the closure of all customer-escalated issues and problems within their region. Reports any quality issues to appropriate groups and implements out of box thinking in sometimes speedy resolve. Ensures all training certifications and requirements are maintained and up to date, always developing and coaching their team members. May train field staff to best practices in the field. Responsible for overseeing and organizing work performed with best practices by direct reports in their assigned region.
Essential Functions And Responsibilities:
- Actively coaches and supports all direct reports and their staff
- Responsible for building and increasing service revenue through sales of maintenance agreements and service agreements to customers in the region. Maintaining and growing Service Revenue.
- Monitor and maintain all DC related activities when it relates to the assigned Technician.
- Maintain a well-functioning remote service team as it relates to organization and communication to Service Support Staff and Sales.
- Develop and manage operational budget for region.
Qualifications Include:
- 4 year Bachelors Degree or equivalent supervisory experience.
- Excellent communication skills
- Advanced Analytical skills
- Excellent troubleshooting skills
Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.
What's in it for You:
- Monday-Friday day shift schedule
- Competitive salary and bonus program
- Paid holidays
- Paid time off programs
- Industry leading 401(K) and profit-sharing program
- Excellent medical, vision, dental
Getting Started
At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate - seize this opportunity and apply today! Your journey to greatness begins here!
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to view a full position description
Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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