Membership Experience Specialist L2 - Hilliard YMCA at Young Mens Christian Association of Central Ohio in Hilliard, Ohio

Job Description:

Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to center based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.

Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.

Handle enrollment opportunities in the form of walk-ins, as well as website generated requests for membership.

Ensure new members are being given all relevant program and membership information and are being connected to programs and services that will assist them in being more engaged in Y, including but not limited to introduction to key staff, introduce to members, and enroll in member orientation programs.

Helps members to connect with one another to form friendships.

Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers and members.

Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members needs.

Follows YMCA policies and procedures; responds to emergency situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.