IT Support Specialist at Wagner Equipment Co. in aurora, Colorado

Job Description:

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  


• Medical, dental, and vision insurance 


• Life and AD&D Insurance


• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  


• Tuition Reimbursement 


• Employee Assistance Program (EAP)


• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.


• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The IT Support Specialist is responsible for installing, maintaining, analyzing, troubleshooting, and repairing computer hardware, and computer peripherals in a manner that reflects the company’s vision of working as “One Professional Team.” Sets up and configures new systems and provides advice to end users on hardware and systems software issues. Provides computer systems support and services for a variety of operating systems and proprietary and standard software. Supports and maintains user account information including rights, security and systems groups. 

Pay Rate:  $21.00 - $30.63 per hour
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains weekly log of activity


• Creates and maintains documentation for new software installations and other assigned duties


• Completes MS Outlook based Help Desk tickets and new computer configuration tickets


• Adheres to physical and information security established procedures


• Responds to telephone help desk support requests of customers professionally and in a timely manner


• Demonstrates and trains customers in basic functionality and logon procedures of newly configured computers


• Installs and supports Windows 10 computer environments and supports Windows 7 computer environments


• Supports a wide range of proprietary software through hardware/software installations and upgrades and general networking and desktop support


• Provides support to company users on general computing issues including hardware and software troubleshooting, software usage


• Performs preventative maintenance on workstations to ensure systems are performing at an optimum level; will assist in some server maintenance, support and backup functions


• Provides support on general computing issues; a rotating member of the company Help Desk


• Provides AS 400 technical support


• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED


• College Degree Preferred


• 1-3 years customer service experience

Additional Eligibility Requirements:

• A+ Certified

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing


• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds


• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills


• Safety & Product Knowledge


• Ability to install and administer computer hardware, software, and peripherals


• Time Management Skills


• Basic knowledge of Microsoft Word, Outlook, and Excel

Work Environment:

• Noise: Quiet


• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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