Job Description:
Company Name
Rescue Rooter
Overview
American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
LOOK at what's NEW in 2024 for full-time employees...
- Low-Cost Health Insurance Plans starting at $5 a week.
- Free 24/7 Virtual Telemedicine Services from your first day of employment.
- Enhanced Dental Insurance options.
- NEW Pet Insurance Plan - Protect all of your loved ones!
- NEW Legal Insurance Plan available.
Schedule: Sunday - Thursday ( Sunday:7:00 AM - 6:00 PM Mon-Thurs:11:00 AM - 7:00 PM)
Responsibilities
Rescue Rooter is a national leader providing plumbing products and services to our residential and commercial customers. We currently have an excellent opportunity for a Dispatcher to join our team.
Why Rescue Rooter
- $22.00-$24.00/hr. depending on experience
- Comprehensive benefits package including medical, dental, vision & life insurance
- Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family
- $5 a week medical plan option with Health Saving Account and annual company contribution
- 401(k) plan with company match
- Paid PTO, holidays, and sick time
- Quality, comprehensive paid training programs
- Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
- Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
- Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
What will you do
- Answer customer calls within a busy office
- Set and schedule technician appointments for jobs
- Enter customer data into the computer
- Respond in a timely fashion to customer queries
- Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
What do you need
- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
- One or more years of experience as a dispatcher
- Availability to work Tuesday - Saturday (10:30am - 7:00pm)
- Ability to thrive in a fast-paced environment
- A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
- Excellent organizational skills and the ability to coordinate multiple appointments
- Demonstrated listening, written/verbal communication, and interpersonal skills
- Proven ability to meet and exceed set goals
- Excellent customer service skills and experience gathering customer information and keying it into a computer
- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
- Knowledge of the local geographic territory
If interested, in joining our team, please call Morgan today to set up an interview 503-826-6585 or submit your application.
All candidates are required to undergo pre-employment drug screen and employment background checks. Rescue Rooter is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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