Transportation Dispatcher-Scheduler at Volunteers of America - National Services in Durham, North Carolina

Job Description:

Come join our awesome team as a Transportation Dispatcher-Scheduler at the Senior Community Care of North Carolina PACE. With great benefits and a positive work environment you will love it here!



Senior Community Care of North Carolina PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.



Job Highlights:

• 403(b) Retirement Plan;


• Career scholarships;


• Quality training, continuing career education and leadership programs;


• Medical, Dental and Vision Insurance


• Paid Time Off (Vacation, Holiday & Sick Days)

About the job:




Pay: $19.00-$23.00




Schedule: Monday-Friday 8:00 AM-4:30 PM



The Transportation Dispatcher-Scheduler under the supervision of the Transportation Manager, the Scheduler is responsible for the timely scheduling of transportation for Senior Community Care (SCC) participants to and from the Day Center and/or appointments. The Scheduler is also responsible for scheduling outside medical appointments for the Senior Community Care participants and notification of appointments with participants, their family and home care providers. Responsible for communicating any safety or scheduling issues to the Transportation Manager.


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Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required


• Valid Driver's License in state of hire.


• Have a minimum of one years' experience in working with the frail elderly


• Must pass a background check and drug screen


• Able to read and understand maps and routing information to navigate


• Able to handle information in a confidential manner at all times.


• Able to deal professionally and diplomatically with people

Essentials:

• Familiar with Pace Care Scheduling Program to be able to gather information needed for timely and efficient individual transportation and home care schedules.


• Considers the needs of the participant and requirements of the PACE Center. Communicates these changes to Transportation Manager.


• Develops schedules to limit employee overtime hours as much as possible.


• Schedules Transportation for participants to and from the Day Center, medical/specialist appointments, and activity outings, as requested by the Interdisciplinary Team via the plan of care. Also Schedules Transportation for last minute emergencies that arise.


• Assists in scheduling vehicle maintenance and equipment to operate within manufactures recommendations.


• Functions as a member of the Interdisciplinary Team when appropriate.


• Communicates with Transportation Manager daily to be updated on participant conditions/ changes, plan of care changes, or Interdisciplinary Team requests.

About Senior Community Care of NC PACE:



Senior Community Care of North Carolina is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.


Senior Community Care of North Carolina (SCCNC) is a PACE Program (Program of All-Inclusive Care of the Elderly) serving older adults in Durham and Wake counties. Our team offers wrap-around care services to meet the unique needs of each of our participants and support them to remain living independently in their homes and communities.


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