Salesforce | Product Owner at Popular Bank in San Juan, Puerto Rico

Job Description:

Position Title: Salesforce | Product Owner

Date: Oct 30, 2024

Location: San Juan, PR

Company: Popular Bank

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Opportunity

General Description

Responsible for defining and prioritizing the product backlog, ensuring the delivery of a valuable and high-quality product, and acting as a bridge between stakeholders and the development team. The Product Owner plays a pivotal role in the success of the project by understanding customer needs, creating a clear vision for the product, and making decisions that guide the development process.

Essential Duties and Responsibilities

• Product Vision and Strategy: Develop and communicate a clear product vision and strategy that aligns with Popular’s goals and customer needs. Continuously evaluate market trends and customer feedback to adjust the product strategy as needed.
• Backlog Management: Create, refine, and prioritize the product backlog, ensuring it reflects the highest-value items for development. Define and communicate user stories, epics, and acceptance criteria to guide the development team.
• Stakeholder Engagement: Collaborate with stakeholders, including customers, end-users, business leaders, and development teams, to gather and validate requirements. Act as the primary point of contact between stakeholders and the development team, ensuring clear communication and shared understanding.
• Solution Design and Execution: Develop user stories based on business requirements, reviewing with Development, QA, and other team members to ensure understanding and testability. Implement and apply Product management best practices across large, complex solutions. Analyze processes and systems, working closely with the development team to understand development requirements and identify areas for automation and improvement.

Essential Duties and Responsibilities (cont.)

• Release Planning: Plan and prioritize product releases, determining which features and enhancements will be included in each release. Balance business objectives, technical constraints, and customer needs to create a release schedule.
• Sprint Execution: Lead Agile ceremonies, including program increment planning, sprint planning, daily stand-ups, sprint review, and sprint retrospective meetings. Clarify requirements and provide real-time feedback to the development team during sprints.
• Acceptance and Validation: Accept or reject work completed by the development team, ensuring that it meets the defined acceptance criteria and user expectations. Verify that the product increment delivered aligns with the product vision.

Education

Bachelor's Degree in Industrial Engineering or Business AdministrationBachelor's Degree from an accredited University/College in Computer Science or related fields

Experience

Three (3) years of experience as Product Owner or similar role in Software Development Projects.

Certifications / Licenses

The following certifications and/or licenses are not required but, desirable:

Salesforce Certifications

Agile Certification

Scrum Master Certification

Kanban Certification

Knowledge, Skills and Abilities

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in Spanish & English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365, Jira, and Salesforce.

Region Locations

Puerto Rico, Florida, North Carolina or Chicago.

Work Schedule

Hybrid or Remote.

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1) In general, people are considered fully vaccinated: ±

2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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