Sales Operations Manager at Sun Communities in Lady Lake, Florida

Job Description:

Water Oak Country Club Estates (WAT)


Lady Lake, FL, US


Regular


Full Time




OVERVIEW

The Sales Operations Manager is responsible for facilitating all sales operational items that support the sales teams. This includes advertising, determining the best home product, inputting home orders, coordinating home orders with the House Construction Manager along with home construction cycle time, coordinating closings, directing maintenance and upkeep of the sales office, model center and model homes, routine sales office work and managerial responsibilities.




JOB DUTIES

• Produces monthly reports on sales, traffic and sales campaigns. Communicates these results to the Community/Resort Manager and Regional Vice President with justification when needed.


• Orders and tracks all inventory.


• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.


• Handles and resolves resident/customer routine questions and inquires in a timely and professional manner. Fields comments, suggestions, and complex situations to the appropriate manager.


• Oversees advertising and marketing for homes for sale in the community/resort (i.e. ads, flyers, mailers, banners, etc.). Organizes open houses, as necessary.


• Oversees service after the sale warranty coordination with House Construction Manager to ensure any buyer issues are resolved.


• Responsible for overseeing and regularly meeting with the House Construction Manager to ensure the schedule of each home construction project is on time, any scope of work changes are approved and the budget is maintained.


• Supervises all calls and traffic to the sales office and handles escalated issues when necessary.


• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.


• Maintains records and files in accordance with the Operations Manual.


• Coordinates with the Underwriting department to obtain approvals on prospective resident applicants; tracks all approvals and denials.


• Oversees coordination of closing packages and closings.


• Facilitates the payment of sales commissions and ensuring audits are closed.


• Partners with the Marketing team to monitor and maintain the resort website and social media pages (i.e. resort blog, Facebook, Twitter, eBlasts, and YouTube).


• Completes new move-in incentive requests for non-Sun Homes deals.


• Collaborates with Community/Resort Manager to select sites for Sun Homes models and inventory. Participates in decision-making and processing orders of model homes, including pricing.


• Reviews and authorizes invoices for payment pertaining to Sun Homes sales.


• Organizes model and inventory presentation with maintenance team (i.e. cleaning, furniture, repairs and warranty work).


• Directs House Construction Manager homeowner walkthroughs process. Provides insight and guidance on home inspections.


• Enhances company reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.


• Assists manager with the preparation of the annual budget.


• Other duties and projects as assigned.

REQUIREMENTS

• High School Diploma or GED (Required)


• 2 years experience in real estate sales, preferably in the manufactured housing industry.


• Ability to work flexible hours, including evenings and weekends as needed.


• Excellent communication, organization and time management skills.


• Intermediate computer proficiency with Microsoft Office Suite, including the ability to use email and internet.


• Demonstrated ability to manage multiple competing priorities.

REWARDING BENEFITS


At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Reference: 131404


At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!



ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.


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