Order Specialist- Lake Forest, CA at Roth Staffing Companies in Lake Forest, California

Job Description:

Position: Order Fulfillment Coordinator



Position Type: Full-time, Long-term temp



Compensation: Pay is based on experience



Location: Onsite in Lake Forest, CA


We're looking for a proactive, positive team player with strong administrative and communication skills to join our team. As a customer service leader, you'll be dedicated to meeting on-time order fulfillment and achieving company goals for profitability. This role involves overseeing multiple lines of communication with both internal and external customers, ensuring that all orders and paperwork are processed accurately and efficiently.




Key Responsibilities

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  Order Processing and Oversight: Review daily customer purchase orders, weekly open order reports, and customer portals to ensure smooth and accurate order processing.


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  Account Receivables: Manage accounts receivable, including past-due collections, and prepare monthly customer statements.


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  Credit Card Transactions: Process and manage customer orders from entry to invoicing, covering over 40+ accounts with unique requirements such as EDI, billing specifications, and special labeling.


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  Customer Communication: Confirm orders verbally and electronically, and handle and process returns upon management approval.


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  Schedule Management: Maintain the master schedule, tracking order requirements, invoiced, and shipped order information.


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  Document Management: Organize customer files, including routing guides, contact sheets, and part lists.


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  Reporting: Prepare daily, weekly, monthly, and annual sales reports.


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  Special Orders: Handle blanket orders, manage processing, maintenance, and customer communication.


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  Team Support: Coordinate company calls, handle year-end activities (including holiday initiatives and filing), and manage shredding of records older than seven years.


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  Collaboration: Work closely with the Manager of Order Fulfillment on scheduling and attend relevant team meetings.

Qualifications

• Strong organizational skills, detail-oriented, and self-motivated.


• Effective communicator with both internal and external customers, comfortable communicating in person and by phone.


• Ability to handle multiple tasks, adapt to changes, and solve problems independently or collaboratively.

Education and Experience

• Bachelor's Degree in Business, Marketing, or a related field, or 3-4 years of relevant experience.


• Excellent interpersonal skills, with experience in data analysis and reporting.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now