National Sales Trainer, Infusion Systems - United States at ICU Medical, Inc. in Lansing, Michigan

Job Description:

Position Summary



The Sales Trainer primarily provides training and coaching to customer facing sales professionals to reduce the learning curve and help the organization achieve its business goals. Topics include product training, sales skills training, sales management training and sales effectiveness training. The Sales Trainer acts as a subject-matter expert for ICU Medical's Infusion Systems teams to support educational content development for customer-facing and internal training programs, and occasionally provides training expertise and support to other internal departments to support their training & onboarding initiatives.



Essential Duties & Responsibilities


• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, sales skills, territory management and account planning skills. Enhance the sales management effectiveness through enhancing their leadership and management competencies, including but not limited to team development, coaching, business planning and forecasting.

• Work closely with cross-functional department leaders and stakeholders to assess training needs and market nuances and develop, modify, and deliver training to align to specific market or departmental needs. Develop and deploy training solutions that blend e-learning, instructor-led, virtual training, self-study, and on-the job training.

• Analyze the effectiveness of training programs through review of training and education delivery metrics, sales productivity reports, and learner/stakeholder feedback.

• Work cross-functionally to develop and deliver training and product support programs to meet new product launch strategies aligned to global marketing strategies and regional sales goals for both internal and external needs, as appropriate. Work cross-functionally to develop and deliver training to effectively onboard new sales professionals and commercial employees to ensure reduced ramp up time to productivity.

• Act as a subject matter expert to develop training content for internal and external audiences, working closely with Instructional Designers, following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements.

• Conduct knowledge and skill assessments to validate course learning objectives have been achieved. Work with Training Coordinators to ensure all course metrics are captured.

• Write post training reports that outline strengths and area of improvement for each participant to ensure continued development and coaching from the participants manager. Write post training reports that outline strengths and area of improvement for each participant to ensure continued development and coaching from the participants manager.

• Partner with other sales training team members to deliver Sales Force effectiveness and Sales Management Excellence Courses such as coaching, leadership, onboarding, and recruiting, etc. Partner with Training Coordinators to ensure all required logistics, materials and equipment are available for the training class.

• Conduct ride-a longs with sales representatives to coach their sales effectiveness and product acumen

• This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).

• Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.

• Other duties as assigned by supervisor.



Knowledge, Skills & Qualifications


• Proficiency with Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint)

• Knowledge of medical devices/healthcare industry strongly preferred. Knowledge of training principles and techniques, such as adult learning principles, Instructional methodology, train the trainer, blended learning, and e-learning. Skill in developing training programs and curriculum to meet individual and group.

• Excellent verbal, written, and presentation skills. Ability to establish relationships and collaborate with cross functional colleagues to accomplish department goals. Self-directed, flexible, and able to prioritize workload. Ability to meet deadlines and project goals. Advanced skills in PowerPoint and Word, Beginner in Excel.



Education and Experience


• Bachelor's degree from an accredited college or university

• Demonstrated track record of sales success preferred

• 4 - 5 years of sales experience preferred



Minimum Qualifications


• Must be at least 18 years of age

• Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.



Travel Requirements


• Typically requires travel 20% of the time



Physical Requirements and Work Environment


This job is a field-based role.

Work may be performed in a home office using standard office equipment, as well as on-site at customer locations.

While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer

As part of the scope of employment, the employee must hold a valid driver's license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.