Posted in Admin - Clerical about 2 hours ago.
Type: Full-Time
Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the above and following; other duties may be assigned:
Customer Service Representative III
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the above and following; other duties may be assigned:
MAJOR INTERFACES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
EDUCATION and/or EXPERIENCE
High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful.
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions.
OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds.
Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception.
The employee needs the ability to work in a constant state of alertness and in a safe manner.
REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):
Employee is required to wear PPE as outlined in Company’s Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional.
The employee is occasionally exposed to outside weather conditions and working around moving machinery.
COMMENTS:
Must pass a pre-employment drug test and a criminal background check.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
RetailData |
Walmart |