Technical Customer Service and Operations Representative at Flow Control Group in S BURLINGTON, Vermont

Job Description:

Technical Customer Service and Operations Representative

Instrumart, 35 Green Mountain Dr, S Burlington, Vermont, United States of America Req #963

Monday, November 11, 2024

Company: Instrumart

About Us

"There's an engineer behind everything we sell."

This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com

Summary:

As a member of the Engineering Support Team, you will work with our Sales Engineers, accounting and shipping team as well as our vendors to facilitate orders, services, and repairs for our customers. The day-to-day tasks of an Instrumart ESR are highly variable, and this role requires excellent judgment, time management, and the desire to "see a need, fill a need."

Primary Job Duties:

• Executing returns by processing RMA's, service orders, warranty repairs, and calibration communications
• Expediting orders with vendors Particular focus on proactive expediting of rush/urgent orders Vendor purchase order entry
• Communicating lead times to customers
• Part number entry Entering/Sending quotes on behalf of the sales engineers
• Quote follow-up emails to customers
• Processing sales orders, some over the phone
• Entering part #'s into Netsuite
• Generate sales reports/searches
• Vendor communications (obtaining pricing, lead times)
• Shipping and receiving in-service order items using our warehouse system

• Technical aptitude
• Tech-savvy and can quickly figure out new systems
• Ability to work independently and use sound judgment in day-to-day decisions
• Aptitude and comfort with technical jargon
• Strong written and verbal communication skills. You will be communicating with all of our internal departments on a daily basis, as well as our external customers, both over the phone and via email.
• A high level of dependability
• Excellent attention to detail Is good at and enjoys solving problems
• Personable and team-player attitude Skilled time manager with a strong drive toward productivity
• Be a motivated self-starter who excels at carrying an independent workload
• Be personable and have a team-player attitude
• Not afraid to ask questions
• Quality assurance experience a plus
• Experience working with NetSuite (or similar business management software) is a plus.

#instrumart
#FCG-L
#LI-IP1

Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Other details

• Pay Type Hourly