Posted in Admin - Clerical 22 days ago.
Type: Full-Time
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
Position Description: Provide technical assistance to users, resolve issues related to software, and ensure a high level of customer satisfaction. This role involves troubleshooting problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support.
Key Responsibilities:
Customer Support & Technical Assistance:
User Account Management:
User Training and Guidance:
Validation Testing:
Required Education: Bachelor's degree, AND:
Equivalency Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.
Skills:
Certifications:
Advertised Physical Requirements:
Departmental Preferences:
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
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