Client Services Assistant at STULZ Air Technology Systems, Inc. in Frederick, Maryland

Job Description:

Note: This is a hybrid position, requiring 2 to 3 days in the office each week.

Summary: Support Client Services team - including Client Services Manager, Program/Project management team, and Order management with daily administrative tasks.

Essential Duties and Responsibilities:

• Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives
• Attend and answer internal calls as a representative for the Client Services team
• Dictate meeting minutes as deemed necessary with proper follow-up
• Draft, review, and send communications on behalf of the company/Client Services team
• Create, maintain, and update project tracking systems - Trello, Excel, MS Project
• Input data into 3rd party sites- i.e. Compass - client requirement for project close-out
• Assist in the preparation of regularly scheduled reports - external and internal requirements
• Provide general support to clients/visitors
• Prioritize emails and follow-up
• Order confirmations & scheduling tasks
• Documentation support
• General office/clerical duties as assigned by the Client Services Manager

• Experience with Customer Service, Order Processing, and Logistics/Shipping
• SAP experience preferred
• Analytical computer skills with Microsoft Office products (Word, Excel), as well as Trello
• Strong administrative and organizational skills
• Must be able to work independently

• High School diploma or GED. Associate degree or higher preferred
• 1-3 years experience as an office assistant or related field
• Type 40 WPM or more