Manager, Creative Account Management at Hilton Global in McLean, Virginia

Job Description:

***This role is based at our corporate office in McLean, VA***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships.

The Manager, Creative Account Management will support creative and content marketing objectives, leading project plans, overseeing campaigns, and collaboration.

Reporting to the Director of Content Operations and Account Management, you will showcase a dynamic blend of strategic account management, creative management, and project leadership. You will oversee the development and execution of comprehensive timelines, foster cross-functional relationships, and act as a key connector between partners and the broader organization.

You will champion the Hilton marketing process and drive marketing campaigns to launch successfully. You will lead projects, understand initiative goals, define solutions, address complex challenges, and ensure success through the strategic and end-to-end execution of creative marketing tactics.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Prioritize demands and use appropriate systems to track work.
• Oversee creative strategies to amplify our brand platform and achieve business objectives delivered through a customer-centric approach.
• Standardize the project/account management approach to ensure consistency across the organization.
• Create efficient workflow processes; manage detailed project plans within our project management tool.
• Utilize data and analytics to enhance creative implementation.
• Oversee timelines, schedules, budgets, and asset trackers.
• Communicate project status and risks to leadership and project partners.
• Seek opportunities for innovation.
• Demonstrate an understanding of the brand, guidelines, and the competitive landscape.

How you will collaborate with others:

• Lead creative excellence through strong project/account management and positive partnership with cross-functional teams
• Build cross-team relationships to understand strategic objectives
• Drive marketing tactics from end to end.
• Manage contractor creative account managers.
• Work with Art Directors, Designers, and Copywriters to define workflow.
• Be the central liaison with key partners to communicate creative overviews, status, risks, opportunities, and timelines.
• Develop and circulate contingency plans.
• Ensure adherence to Hilton's brand identity and guidelines.
• Manage creative execution from third-party vendors.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years in Marketing Operations, Project Management, or Account Management.
• Three (3) years leading creative execution of integrated marketing campaigns within a matrixed organization.
• Experience managing direct reports
• Experience building detailed project plans and creative teams.
• Experience articulating complex feedback from several partners in a concise direction.
• Experience navigating creative projects within large corporate structures.
• Hybrid work schedule from McLean, VA (3 days per week)
• Travel 15%

It would be useful if you have:

• Experience in an in-house creative studio, agency, or similar environment.
• Experience across media (video, photo, interactive, print) and channels (TV, digital advertising, web, email, mobile, social media, on-property).

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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