Deputy Program Manager at QTC Management, Inc. in San Antonio, Texas

Job Description:

 

We are seeking a well-rounded leader who demonstrates agility in dynamic environments, consistently enforces Leidos QTC Health Services policies and procedures, drives continuous process improvement, and is capable of both strategic oversight and hands-on involvement; all this in support of RHRP National Group Events. This leader should be adept at navigating complex situations, balancing compliance with innovation, and motivating their team through both directive and participative leadership styles.

What is Reserve Health Readiness Program (RHRP)?

The RHRP program provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. Health assessments services are performed by group events, in-clinic individual appointments, and by providing call center support.

Job Summary:

This position will lead a team of operational staff tasked to deliver medical and dental readiness exams via in clinic, virtual, and group event activities. A successful candidate will have experience in managing programs/projects within cost, schedule and performance metrics for large programs (200+ employees).  The DPM will look to drive and coordinate business process improvement, call center operations, and have the ability to lead daily program and technical discussions as necessary to drive operational efficiencies, achieve metric targets, and drive on contract growth opportunities.

The DPM will be responsible for the implementation of cross-organizational alignment to the CTO/CIO organizations and the Enabling Operations organization that currently supports in the providers and clinicians required to support the program.  This will include ensuring program principles are followed across Document and Configuration Management, ensuring adherence to PHI/PII data protection, Quality Assurance, and development best practices.  The DPM will assist in developing business case analysis, Engineering Change Proposals, and Request for Proposals.

Essential Duties and Responsibilities:

• Acts as primary customer contact for operational program activities, leading program review sessions to discuss schedule and technical performance


• Manages program rhythms to ensure work is performed to standards through proper organizational structure, internal KPI surveillance, and subordinate management chain


• Collaborates to identify and expand new services and solutions


• Identifies and prepares plan to drive actions, reporting on progress and issues that may arise


• Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as corrective actions, allocation of resources or changing contractual requirements


• Directs all operational phases of programs from inception through completion


• Works with peers to plan and execute large scale tasks


• Directs the work of employees assigned to the program from technical, manufacturing and administrative


• Ensures adherence to contract baseline requirements, and participates in the negotiation of contract and contract changes as necessary


• Perform other duties and responsibilities as assigned to ensure optimal operational excellence

Competencies:

• Proven leadership, project management, and business acumen skills


• Ability to work independently, take initiative, and be self-motivated


• Ability to identify areas of automation and technology insertion to improve operational efficiencies


• Effectively manage competing priorities, managing multiple projects, with a strong sense of urgency


• Positive/can-do/take charge attitude and attention to detail


• Ability to leverage and navigate large organizations to achieve mission


• Ability to communicate to senior level customers written and verbally

Education and/or Experience: (includes certificate & licenses):

• BA/BS degree in Business Administration or related field, or equivalent experience/combined education; Master’s degree preferred


• Minimum of 20 years of management experience in a high-pressure, fast-paced, high-volume environment


• Experience in multiple functions/disciplines such as Finance/Accounting, Procurement, and general business administrative services management preferred


• Strong knowledge of MS Office products, including, Word, Excel, PowerPoint, and Outlook


• Background in Healthcare Programs or clinical areas preferred

Preferred:

• Reside within 60 miles of DC Metro area or San Antonio, TX. 

Pay Range:  $200,000 - $270,000

**The  Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

Commitment to Diversity:

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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