Concierge Supervisor, Ka La'i Waikiki Beach, LXR Hotels & Resorts at Hilton Global in Honolulu, Hawaii

Job Description:

The beautiful and ultra-luxury Ka La'i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Concierge Supervisor.

Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool. Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature. Quiet moments fill the spa, a peaceful place inspired by Hawaii's landscape.

What will I be doing?

In support of the hotel's luxury service mission, lead and supervise the Concierge department in achieving guest service excellence. Specifically, you would be responsible for performing the following tasks to the highest standards:

Efficiently and accurately coordinate guest itineraries including, but not limited to restaurant reservations, activity bookings, transportation arrangements, airline/hotel accommodations, spa appointments, floral arrangements, concert/show tickets, special events and other specialized requests

Explains guest inquiries in a pleasant, unrushed manner; always offering assistance upon the end of the guest interaction

Responsible for addressing all guest service issues and working to satisfy all guests

Be vigilant of activities on and around property; report any suspicious activity to hotel security

Responsible for training new positions and the continued training/development of more senior staff

Monitors Concierge's performance with the ability to effectively address performance issues

Provide instruction and guidance for guests and employees during emergency situations

Assist with invoicing duties including reconciling to ensure accurate billing and payment of contracted vendors

Assist with shipping requests for various couriers including USPS, FedEx, DHL, and UPS

Maintain inventory for all concierge related items including but not limited to brochures, hotel stationary, shipping supplies, etc.

Maintain a list of popular restaurants, have access to their menus and update a separate binder containing the menus of special holidays and occasions.

Maintains the operational duties in the absence of the department manager(i.e., attendance at departmental line-ups, welcoming and escorting VIP, vacation, days off etc.)

Other duties as assigned

What are we looking for?

The ideal candidate will have a minimum of 2 years relevant work experience, preferably in luxury hospitality. Bi-lingual (English and Japanese) speaking, reading and writing a plus.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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