Sr. Accounts Receivable Specialist at helenoftroy in El Paso, Texas

Job Description:

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.



Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!



Position: Sr. Accounts Receivable Specialist




Department: Finance



Work Location: El Paso, TX, Hybrid (work 3 days onsite)



Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.



What you will be doing:



Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Supports the team in daily tasks by answering questions and giving mentorship on any departmental procedures. Assigned territories include customer accounts ranging from Large to Very Large activity and balances. Responsibilities include duties and projects assigned for HOT L.P, OXO International, Hydro Flask and KAZ USA and KAZ International divisions. Territories include all domestic and Canadian customers, as well as, some throughout the rest of the world.

• Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.
  
  


• Verifies the accuracy of the payments that have been keyed by the lockbox for all payments.
  
  


• Retrieves any payment remittance information not forwarded by the lockboxes.
  
  


• Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy.
  
  


• Assignment performed alone using established procedures, referring only questionable cases to Supervisor.
  
  


• Ensures accurate follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment.
  
  


• Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly.
  
  


• Manages and communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.
  
  


• Perform according to outlined specifications.
  
  


• Follows a routine based on established methods and procedures.
  
  


• Maintains a clean status of accounts receivable for the company.
  
  


• Works in conjunction with the Customer Service or Sales Departments for the creation of outstanding account receivable items, billings/credit memos to accurate the account receivable for any errors in those departments, or in the field.
  
  


• Makes some decisions based on standard practices and procedures.
  
  


• Acts as backup for department processes related to the creation of new customer account setups in the Customer Standard.
  
  


• Acts backup for department processes related to the receipt, entry, and logging of Credit Card payments submitted by the customer base.
  
  


• Acts backup for generating cash batches in the system to facilitate the application of incoming cash receipts.
  
  


• Analyzes facts to determine action based on standard practice and procedures.
  
  

Skills needed to be successful in this role:

• Good oral and written English interpersonal skills
  
  


• Able to articulate and understand persuasive writing to perform the minimum standards of their duties
  
  


• Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues
  
  


• Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors
  
  


• Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives
  
  


• Office Skills (filing, interpersonal skills, data entry, document control, faxing, copying, 10 key, touch)
  
  


• Niche knowledge in training & development, accounting, accounts receivable, invoicing, collections, item master, ORACLE trade management & ORACLE business intelligence
  
  

Minimum Qualifications:

• High School Diploma
  
  


• 3+ years in related experience
  
  


• Strong experience in Word, Outlook, and Excel, as well as, strong computer experience to use the ORACLE system
  
  


• Authorized to work in the United States on a full-time basis
  
  

Preferred Qualifications:

• Bachelor's Degree in Finance, Accounting, or Business Management
  
  

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.


Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.



#LI-KE1



#LI-HYBRID


For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , and Glassdoor .



Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.


We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.


Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.


At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time. Apply Now