Crew Member - Auntie Anne's/ Cinnabon - Asheville Regional Airport at Paradies Lagardère in Fletcher, North Carolina

Job Description:

Asheville Regional Airport


Auntie Anne's/ Cinnabon



POSITION SUMMARY:



At Paradies Lagardère, our mission is maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.


Crew Members are responsible for preparing products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.


In joining our team, you commit to supporting this mission by demonstrating our service environment of trust and respect free of harassment is expected.



DUTIES AND RESPONSIBILITIES:



All Paradies Lagardère positions, including the Crew Member, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.
* Must have a passion for the guest!
* Must say "Yes", "Please", and "Thank You"!
* Must smile often!
* Exceed First Class Service standards and behaviors with every guest, business partner, and peers.
* Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
* Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
* Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale systemHandles money, processes credit and debit card, makes change, while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
* Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.
* Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
* Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
* Assist with new team member training by positively reinforcing successful performance and helping as needed.
* Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
* Maintain a clean organized work environment that is free of safety hazards. Duties may include but are not limited to removing trash, sweeping, mopping, and cleaning dishes.
* Receive positive Secret Shopper scores.
* Ask correct SMG related questions for positive comments.
* Be compliant with all local, state, federal laws and regulation including those relating to food safety.
* Adhere to Brand standards and systems.
* Prepare all products following appropriate recipes and procedures.
* Ability to take direction and collaborate in a team environment.
* Other duties as assigned.



EDUCATION, EXPERIENCE, CERTIFICATIONS:



* High School diploma or GED
* Food and Beverage experience is preferred but not required
* Able to work in a high energy and demanding environment.
* Knowledge of math to figure cost, make change, and cash handling procedures.
* Efffective communication skills and able to work independently as well as with other team members
* Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.



POSITION QUALIFICATIONS:



* Ability to work various shifts in a 7/365 team-oriented environment.
* Excellent customer service skills and an ability to communicate effectively, in English.
* Self-motivated, leadership and organizational skills.
* Positive interpersonal skills.
* Self-starter able to prioritize and handle various tasks simultaneously.
* Ability to adapt to changing priorities and unexpected situations.
* Proficiency required in reading, writing, and mathematics, in English.
* Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
* Standing for long periods of time and the ability to work in an environment with varying temperatures.