Manager Clinical Research Support at McKesson in Nashville, Tennessee

Job Description:

It's More Than a Career, It's a Mission.



Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.



Our Mission



People who live with cancer - those who work to prevent it, fight it, and survive it - are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.


As the Manager of Research Care Support you will provide oversight and support to the Research Care teams and Concierges.

• Oversee daily operations of concierge and research care teams.


• Oversee the quality and efficiency of specimen, vital sign, and ECG collections.


• Actively monitor clinic workflows for patient care activities and pivot resources as needed.


• Perform specimen, vital signs, and ECG collections, and assist patients, as needed.


• Create, monitor, and follow departmental SOPs, Work Instructions, and corporate guidelines.


• Support, guide, and develop direct reports.


• Interview, hire, and onboard new colleagues, and oversee departmental training of direct reports.


• Implement, manage, and refine departmental processes and coordinate with research personnel around the conduct of research and stakeholder issues.


• Triage and escalate issues according to department(s) escalation pathways.


• Ensure proper safety, operations, and maintenance of relevant clinic equipment.


• Prepare department metrics and reports for leadership.


• Maintain positive and cooperative relationships with internal and external partners.


• Lead team meetings, attend sponsor-provided education events, and champion proactive delivery of quality research and compliance.

You should have for this position:

• Knowledge of HIPAA compliance


• Knowledge of OSHA regulations


• Knowledge of GCP (Good Clinical Practice)


• Knowledge of GLP (Good Laboratory Practice)


• At least three years of experience working in a clinic setting


• Management experience preferred


• Ability to manager, train and lead


• CCMA (Certified Clinical Medical Assistant) preferred


• CPT (Certified Phlebotomy Technician) preferred


• CCRA (Certified Clinical Research Associate) preferred


• ACRP-CP (Association of Clinical Research Professional-Certified Professional) preferred


• Associate Degree required, Bachelor Degree preferred

About Sarah Cannon Research Institute



Sarah Cannon Research Institute (SCRI) is one of the world's leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI's research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings.


We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.


As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Now