Senior Patient Access Center Advocate - Evernorth Care Group - Remote, AZ at Cigna in Tempe, Arizona

Job Description:

Summary

Create exceptional patient experiences. Create relationships with customers. Join a high-performing team. The Senior Patient Access Center Advocate is an integral member of Evernorth Care Group's (ENCG) multi-disciplinary care team who functions under the direction and supervision of a registered nurse and/or licensed physician supporting patient calls and inquiries. The position provides professional, courteous, and friendly assistance to our customers.

About Cigna

Let us tell you a little more. We're a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don't just care about your well-being, we care about your career health too. That's why when you work with us, you can count on a different kind of career - you'll make a difference, learn a ton, and share in changing the way people think about healthcare.

What you'll do:

• Schedule appointments accurately. Meet and exceed patient needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access.


• Verify patient coverage and eligibility, complete appropriate paperwork, schedule appointments, update patient chart, obtain external referral appointment dates and medical records, and assist with MyChart portal questions.


• Answer telephone in compliance with departmental procedures and quality metrics. Determine nature of call and routes appropriately and ensures the call is responded to promptly. Obtain detailed information in messages and documents in the Electronic Health Record.


• Provide clear and all-inclusive documentation of all outreach attempts and conversations to completion in the appropriate designated area provided through ENCG.

NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate supervisor.

What you need to do the job:

• High school degree or equivalent related experience required.


• One year plus of customer service and PC skills required, particularly experience working with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).


• One year plus of customer service in health care; typing, and scheduling application experience (EHR/EMR) required.


• Ability to convey information to customers in a warm, clear, concise manner.


• Demonstrates positive customer service behaviors.


• Medical terminology preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.