Sr Patient Services Specialist at Texas Tech University Health Sciences Center in Lubbock, Texas

Job Description:

Extended Job Title

Sr Patient Services Specialist

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

511315 - Health and Wellness Lbk

Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID

39162BR

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions

• Maintain a professional customer service atmosphere for patient, physicians and staff.


• Responsible for scheduling or rescheduling patient appointments for the clinic.


• Working the patient appointment reminder and wait list to ensure patient's appointments are scheduled as prescribed. 


• Receives patients, verifies and updates demographics and insurance and collects copays.


• Obtain current consents, assist patients with forms and can appropriate forms and information in EMR.


• Check patients out of the clinic and scheduling follow-up appointments. 


• Prepare and organize daily deposits according to policy and procedure. Documents collected funds correctly according to policy and procedure. 


• Correspond with patients who have missed appointments.


• Contact patients regarding changed or bumped appointments and makes appropriate changes in IDX.


• Is proactive responsive to any other duties as assigned by supervisor.


• Clock in and out appropriately.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Schedule Details

Monday-Friday; 8:00-5:00

Work Location

Lubbock

Campus

HSC - Lubbock

Department

Health and Wellness Lbk

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website. Apply Now