Reservations Coordinator- Three Waters Resort at Davidson Hospitality Group in Islamorada, Florida

Job Description:

Property Description



Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Three Waters Resort presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys.



Overview



Inspired by the island's rich history and sense of adventure, a new Islamorada resort is coming ashore in 2024. An all-new Florida Keys experience awaits at Three Waters Resort & Marina, the bellwether of the Islamorada Resort Collection. This all-new resort features a world-class marina teeming with a fleet of experienced captains in the "Sportfishing Capital of the World", 72 marina slips, 14 acres of beach and pool, nine new unique culinary destinations buzzing with energy, retail, and 214 island-chic luxurious waterfront rooms. Discover the heartbeat of Islamorada.


Join our dynamic team as Complex Reservations Coordinator! This opportunity is for an enthusiastic and highly motivated individual who is skilled in managing reservations as part of a successful revenue strategy. In this role, you will work closely with our Revenue, Sales and Events teams to coordinate reservations for groups and individuals, ensuring all details are processed accurately and information communicated to the rest of the property team including Front Desk and Accounting. You will have the opportunity to work in a multi-resort environment, providing exceptional customer service to guests and team members.



Responsibilities



• Be the reservations contact for all definite groups (individual call-in and rooming lists)


• Manage group requests including modifications, billing and assigning rooms


• Manage group block inventory ensuring all blocks have the correct number of rooms and rates by room type


• Manage internal reservations requests and modifications


• Set-up individual reservation billing, routing and comments as needed


• Set-up VIP reservations with accuracy and communicate details consistently


• Monitor daily inventory and reservations activity to make informed business decisions


• Run weekly pick-up meeting for three resorts to ensure group blocks are picking up or netted down correctly. Action any changes discussed and send out notes from the meeting


• Run the weekly 14-day forecast, cutoff and pick-up reports to share with the team


• Pull reports and perform other related duties as needed



Qualifications



• Prior experience in hotel reservations preferred


• Strong attention to detail and organizational skills is a must


• Demonstrate exceptional customer service skills


• Read, write, and speak English fluently


• Demonstrate ability to manage duties independently without close supervision


• Ability to multitask and prioritize requests and assignments in a fast-paced environment


• Maintain a quiet dedicated space to work fully remote


• Proficiency in Microsoft Office and hotel reservation systems


• Be able to travel to the resorts in Islamorada, FL as needed



Benefits



Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation


Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Apply Now