Help Desk Support Specialist at City of Ann Arbor in Ann Arbor, Michigan

Job Description:

Grade 5 - Help Desk Support Specialist

Salary: $53,000 to $60,000 (Offer will be commensurate with experience)

Benefits offered for this opportunity: 2024-Non-Union Benefits Summary

Role Summary:

Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.

Education, Training and Experience Required:

• Associate’s degree in computer science, information technology or related field


• Professional experience in working with computers and applications: at least 1 year


• Knowledge of computer hardware, software and networks


• Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire


• Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.

Education, Training and Experience Preferred:

• Bachelor’s degree in computer science, information technology or related field


• At least two years of experience in working with computers and applications


• Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification


• Knowledge and experience in computer programming/scripting

Licensing Requirements (position requirements at entry)

• Valid MI Driver’s License

View Additional Requirements and Information at: Help Desk Support Specialist

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