This is a fully on-site, professional Customer Service Specialist opportunity that requires a professional appearance in an office setting!
Desired Skills & Experience:
Prior experience in the service industry (working with customers)
High School diploma
Strong communication and interpersonal skills
Other soft skills: ability to work in fast paced environment, confidence, timeliness & reliable
Nice-to-Have Skills & Experience:
Prior call center experience
Bachelor's degree
Desire for long term opportunity & to grow in the company
Compensation:
$44,600 to $45,600 per year annual salary
Daily Responsibilities:
A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, annuities, life insurance qualifications, beneficiaries, etc.
Additional responsibilities include:
Reviews, researches, and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.
Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
Proactively seeks resolution to client issues; uses solid judgment in recognizing the need to escalate situations to management.
Provides analysis and service for all products
Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.