GFI Digital, Inc. is currently seeking Print IT Field Technician candidates to add to our team. The Print IT Field Technician position is responsible for the installation, support, and repair of a variety of printing, scanning and other network connectivity issues as it relates to GFI's MFPs and related software. This is a highly technical position which requires extensive knowledge of computers, networks and software gained from classroom and on-the-job training. This position requires a positive attitude and contribution from all team members.
Responsibilities
Technical Expertise
Perform a full range of configuration and connection of MFPs to customer's networks and systems. This includes installation and configuration of print drivers and other software on customer's computer systems, as well as customer training
Troubleshoot connectivity, printing, scanning problems as well as computer and network problems as necessary (as they relate to GFI equipment)
Understand printing from a large variety of software as well as configuration and use of print driver
Update firmware on a large variety of equipment
Maintain and manage a territory and all calls & installs in that territory
Responsible for the maintenance and protection of company property
Completes all required administrative tasks (paperwork) in an accurate and timely manner
Classroom Training
Must complete all assigned computer based online training
Under the supervision of Field Support IT Manager or Service Manager, follow company training programs, policies, and guidelines
Demonstrate appropriate technical skills for the installation, support of connected equipment and related software
Troubleshooting of customer's connectivity issues and customer training
Attend scheduled training/instruction when necessary to acquire/increase working knowledge of connectivity, networking, software applications, color calibration and color management techniques
On-the-Job Training
Receive direction and perform assignments relative to the installation and configuration of office equipment that may be new and unfamiliar
Research problem on vendor's websites and other online resources
Installs firmware updates, configuration of drivers and machine settings related to printing, scanning, and document server functions
Customer Service
Ensure the highest level of customer satisfaction with both our products and services
Understands and utilizes problem escalation procedures
Maintain productive and professional relationships with all GFI employees, customers, and vendors
Soft Skills -
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Solutions focused
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times