Shift Supervisor - Tampa International Airport at Paradies Lagardère in Tampa, Florida

Job Description:

Tampa International Airport


Paradies Lagardère brings 70 years of experience in pioneering trends, developing innovative shopping and dining options, and delivering engaging experiences for airport travelers across North America.


With a retail and dining presence of 850 stores and 170 restaurants and bars in more than 100 airports, Paradies Lagardère is among the travel industry's best in creating memorable and positive customer experiences for today's travelers.


Paradies Lagardère offers exciting and challenging careers in our retail and dining concepts in airports throughout North America. We provide a fun atmosphere, top-notch, industry-leading training and development, opportunities for growth, and recognition for our associates' hard work and commitment.


Some benefits we offer our associates:

• Paid time off


• 401K


• Company Holidays


• Transportation and parking assistance


• Employee discounts

And much more


Our company was founded on strong core values and a committed work ethic. As a result, Paradies Lagardère places tremendous emphasis on nurturing relationships and loyalty among our associates.


We have recently won a few awards highlighting our success within the industry and top-notch customer service!



POSITION SUMMARY:



Shift Supervisors are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Shift Supervisor will perform some coaching/training functions, direct the execution of merchandising standards and provide overall supervision during assigned shifts.



DUTIES AND RESPONSIBILITIES:




Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures


• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores


• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions


• Ensure store merchandising standards are consistently executed per the company guidelines


• Coordinate, monitor and align team resources to maximize sales and service potential


• Resolve basic IT /register issues and escalate as necessary


• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately


• Prepare for and participate in inventories; verify high risk counts

Financial/Business:

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events


• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts


• Direct, coach, and train Associates in their daily job assignments


• Represent and support the company by fostering strong business relationships within the airport community


• Monitor and address performance issues in a timely manner through a partnership with AGM or GM


• Contribute feedback on Associate reviews and provide input on Associate counseling


• Other duties as assigned

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