The Lease Renewal Manager is responsible for the community's or region's renewal process and resident experience. This role will work directly with tenants to negotiate lease renewals, create lasting relationships and ensure their continued satisfaction at their respective property (or properties).
# of Properties: 3
Minimum Required Qualifications:
High school diploma or equivalent, College degree preferred
3+ years' experience in property management and leasing
Strong interpersonal skills
Proficient in computer programs, including Microsoft Office and Yardi
Ability to work with minimal supervision
Well organized with excellent time management skills
An in-depth knowledge of all rules, regulations and laws regarding property management
Valid NJ real estate salesperson license
Maintain regular and punctual attendance
Work over-time hours as required to complete assignments/projects
Comply with all company policies and procedures
Professional Image
Strong Verbal Skills
Strong customer service orientation
Essential Job Functions:
Marketing
Establish and meet lease renewal goals that reach or exceed budgeted occupancy for the community
Maintain current knowledge of market and competitor properties and ensure that leasing staff is equally as knowledgeable so that all presentations properly position the community's competitive advantages.
Maintain a professional, friendly, and inviting atmosphere in the leasing center
Recommend renewal incentive programs to upper management as needed
Promulgate apartment availability, pricing, and concession information among staff
Walk the property daily to inspect the leasing path and ensure curb appeal and presentation quality. Alert upper management to issues as needed. This includes all signage, lobby, leasing center, amenity areas, model homes, common corridors and made-ready homes
Keep accurate records of customer traffic and leases daily using property management software system (Yardi) as needed
Prepare, present, and distribute daily and weekly renewal reports to upper management team using report templates as provided by upper management
Ensure execution of all promotional programs as directed by upper management
Renewals
Ensure Fair Housing and company policy compliance throughout all leasing and renewal presentations
Answer phone promptly and courteously and maintain the phone traffic recording for prospect phone calls and visits
Follow-up with resident inquiries daily
Complete accurate lease renewal paperwork in accordance with company policies
Assist residents with lease renewal signing, move-in orientation, and apartment inspections as needed
Prepare and distribute lease renewals
Motivate leasing staff
Process lease renewals for respective property(s) by following BNE's renewal guidelines and increasing occupancy retention
Ensure all lease renewal paperwork is complete and accurate prior to execution
Effectively communicate the lease renewal process with current residents in a positive manner
Follow-up promptly with residents regarding renewals/move-out documents/processes
Execute renewal leases through DocuSign
Meets and/or exceeds renewal performance and measures
Facilitate resident lease terminations and accepting Notices to Vacate from residents
Assist with prospect tours and new lease applications as needed
Other duties as assigned by Property Manager and leadership
Administration
Prepare resident/prospect correspondence
Prepare renewal increase schedule for review and approval
Prepare all lease renewal paperwork including renewal offers and lease
Maintain a complete resident file for every resident
Maintain general office files
Work with leasing staff to prepare and distribute accurate daily and weekly reports to upper management team
Assist in the preparation of monthly financial reports, as needed
Attend scheduled owners' meetings, staff meetings and resident meetings as required
Complete other duties as assigned by upper management
Resident Relations
Respond to resident calls promptly
Review outside and intra-company correspondence
Assist in reporting any resident complaints to/from Property Manager and/or Maintenance Manager
Assist in the planning and execution of resident functions as required
Safety
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a "safety first" principle
Physical/Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Effectively read, think, organize, analyze and perform mathematical calculations