Director of Retail Operations at Hope Thrift LLC in Florence, South Carolina

Posted in Other 22 days ago.

Type: full-time





Job Description:

Looking to... Build Your SkillsMake a DifferenceSupport Your Community...Work for Hope Thrift StoreHope Thrift Store solely exists to support House of Hope of the Pee Dee, a local mission that demonstrates the compassion of Jesus Christ toward anyone experiencing hunger and homelessness. Every hour worked in our stores is an opportunity to be a part of a Christ centered team that is motivated to make a difference in the lives of our community. Full Job Description:Every Sunday Off!! *Benefits & PTO * Employee Discount * Performance Based Increases * Referral Bonuses * Bonus & Rewards * Career Growth OpportunitiesWhy Work at Mel Trotter Thrift Stores?25% off employee discountAll team members are eligible for a 90-day raiseCareer Growth OpportunitiesEssential Functions of the Job1. Lead and equip the team by being an example of revealing Christ to all staff, volunteers, donors, and customers.2. Set expectations and support management in the training of all team members.3. Coach and mentor managers on how to lead team members, weekly operations meetings, training and other team building exercises.4. Lead and train Retail Departments in the following:a. Proper handling of financials, including cash, checks, credit card statements, etc.b. Oversee the accuracy financials of the store.c. Exceptional guest services and experience that ensures our shoppers will return.d. Organized, clearly communicated and executed volunteer support.e. Work with employees and managers to ensure the physical appearance of the stores is acceptable. This includes clean and organized displays, overall cleanliness, and visual attractiveness.f. Support Managers when customer service issues arise or when incident or accident reports arise, to ensure they are reported and handled properly in a timely manner.g. Cultivate an atmosphere of teamwork and high levels of communication related to the relationship of the Processing Department.5. Lead and train the Processing Departments in the following:a. Proper handling of donations when they are received.b. Proper pricing that pushes and rises the price per piece to drive sales.c. Exceptional guest services and experience that ensures our donors know they are valued and appreciated.d. Ensure donors are being accurately and properly recorded to create points of contact and increase ability to communicate with them and track donations.e. Maintain a clean and visibly organized receiving area that welcomes donors and communicates we value the donations that we receive.f. Encourage and hold accountable the processing team to reach their daily and weekly production goals.Leadership Skills1. Ability to manage performance of employees at every level and coaching managers on how to manage performance.2. Exceptional communication skills including coaching opportunities and handling sensitive conversations that may result in high emotions or adverse reactions.3. Strategic thinker who will take calculated risks while balancing caution in order to increase sales.4. Ability to set clear and concise goals for your team and hold them accountable for reaching those goals while also being able to analyze roadblocks and obstacles.5. Approachable and willing to listen to the team and others at the director level in order to further support and grow department, stores and team members.6. Ability to recognize strengths in team members so as to ensure they are in the best position for both themselves and the stores.
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