IPS LOGISTICAL SPECIALIST at KLS Martin L.P. in Jacksonville, Florida

Job Description:

Job Details

Job Location: Corporate Office - Jacksonville, FL

Salary Range: Undisclosed

Job Shift: Day

Description

Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
• Product to Table - Integrated planning, design, manufacturing and distribution process
• Educational Partner - Our primary focus for support is on education
• Inventory Alliance - Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion - More than just a tagline

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

Job Summary

Assist in the logistical responsibilities of the IPS product line. IPS is a demanding product line which often requires travel be taken on minimal notice. This individual will be responsible for frequent travel needed to support surgical cases. While traveling, ideally this individual will be able to enter the Operating Room, get to know our customers, work with the sales team to further understand their duties and responsibilities all while gaining further knowledge about KLS Martin and our products.

Essential Functions, Duties, and Responsibilities

• Potential for 50% or more travel
• Work closely with the IPS Specialists to support daily activities and identifying when travel support is needed
• Work with external vendors to facilitate on time verification and delivery of temporary dental prostheses
• Assist the Product Specialist team with cross-references
• Learn customer needs, what they value, and how they perceive products so you can market strategically and represent the customer in new product development initiatives
• Apply your clinical and technical knowledge to explain key product differences & innovations through education and marketing material
• In-service, maintain, sell, and present on all IPS products and associated software
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
• Educate employees in the assembly, use, and maintenance of assigned product(s)
• Stay current on and cross reference competitive product offering and pricing
• Stay current on the standard of care and new technologies in the market in which the assigned products are applied
• Work with the shipping team to resolve urgent matters related to FedEx and UPS shipping delays
• Assist with Product Modification Requests (PMR) or Product Variation Requests (PVR)
• Know the proper resources to process a Quote, Bill Only, Consignment, and field inventory or customer return RGA
• Package & Ship products to the office or other field locations
• Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations
• Understand KLS Martin Non-Disclosure Agreements and when to execute them
• Understand government regulations and company policy on customer expense related activities
• Submit expenses for reimbursement pursuant to the company travel policy
• Complete Hospital Credentialing where necessary to perform essential duties
• Performs other related duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications

Educational and Experience Requirements

• 4-year college degree or equivalent combination of education and experience
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS iPad & iPhone

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization
• Plan and organize internal cross-department meetings to accomplish goals
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

• Sitting for extended periods
• Standing for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

• Normal office environment
• Toxic or Caustic Chemicals
• Electrical Current
• Housekeeping and/or cleaning agents

KLS Martin is a drug-free employer Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
• Product to Table - Integrated planning, design, manufacturing and distribution process
• Educational Partner - Our primary focus for support is on education
• Inventory Alliance - Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion - More than just a tagline

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

Job Summary

Assist in the logistical responsibilities of the IPS product line. IPS is a demanding product line which often requires travel be taken on minimal notice. This individual will be responsible for frequent travel needed to support surgical cases. While traveling, ideally this individual will be able to enter the Operating Room, get to know our customers, work with the sales team to further understand their duties and responsibilities all while gaining further knowledge about KLS Martin and our products.

Essential Functions, Duties, and Responsibilities

• Potential for 50% or more travel
• Work closely with the IPS Specialists to support daily activities and identifying when travel support is needed
• Work with external vendors to facilitate on time verification and delivery of temporary dental prostheses
• Assist the Product Specialist team with cross-references
• Learn customer needs, what they value, and how they perceive products so you can market strategically and represent the customer in new product development initiatives
• Apply your clinical and technical knowledge to explain key product differences & innovations through education and marketing material
• In-service, maintain, sell, and present on all IPS products and associated software
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
• Educate employees in the assembly, use, and maintenance of assigned product(s)
• Stay current on and cross reference competitive product offering and pricing
• Stay current on the standard of care and new technologies in the market in which the assigned products are applied
• Work with the shipping team to resolve urgent matters related to FedEx and UPS shipping delays
• Assist with Product Modification Requests (PMR) or Product Variation Requests (PVR)
• Know the proper resources to process a Quote, Bill Only, Consignment, and field inventory or customer return RGA
• Package & Ship products to the office or other field locations
• Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations
• Understand KLS Martin Non-Disclosure Agreements and when to execute them
• Understand government regulations and company policy on customer expense related activities
• Submit expenses for reimbursement pursuant to the company travel policy
• Complete Hospital Credentialing where necessary to perform essential duties
• Performs other related duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Educational and Experience Requirements

• 4-year college degree or equivalent combination of education and experience
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS iPad & iPhone

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization
• Plan and organize internal cross-department meetings to accomplish goals
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

• Sitting for extended periods
• Standing for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

• Normal office environment
• Toxic or Caustic Chemicals
• Electrical Current
• Housekeeping and/or cleaning agents