VP, Director of Strategy Execution Lead at Customers Bank in Malvern, Pennsylvania

Job Description:

Malvern, PA | 2 Locations | 2 Locations
Full time | Full time | Full time
REQ-2024-522

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Position Overview:

Customers Bank is looking for an experienced Strategy Execution Lead to oversee the execution of strategic projects within the Vendor Management Office (VMO). This position will play a key role in implementing our vendor management strategy, choosing technology that aligns with our strategic goals, managing tool deployment, and contributing to the VMO's overall roadmap. The perfect candidate should have extensive experience in vendor and third-party risk management, along with a strong history of technology implementation and team leadership

Key Responsibilities:

• Strategy Implementation: Lead the execution of the vendor management strategy, ensuring alignment with organizational goals and compliance with regulatory requirements.

• Tool Selection and Management: Research, evaluate, and select tools across the vendor management space that best meet business needs; oversee the implementation and integration of these tools into existing processes.

• • Roadmap Development: Contribute to an actionable roadmap for the VMO that outlines key milestones, deliverables, and performance indicators to measure success.

• Project Leadership: Manage technology implementation projects through all phases, including requirements gathering, testing, training, and deployment, ensuring timely and successful delivery.

• Team Leadership: Mentor and manage a team within the VMO, promoting a culture of excellence, accountability, and continuous improvement.

• Business Case Development: Create and present comprehensive business cases for new initiatives, demonstrating value to stakeholders and securing necessary approvals.

• Change Management: Develop and implement change management strategies to facilitate smooth transitions for new processes, tools, and practices across the organization.

• Risk Assessment: Oversee the evaluation of third-party vendors, ensuring thorough risk assessments are conducted and mitigation strategies are implemented.

• Stakeholder Engagement: Collaborate effectively with cross-functional teams and senior management to ensure stakeholder buy-in and alignment with vendor management practices.

Qualifications:

• Bachelor’s degree in Business, Finance, Risk Management, or a related field; MBA or advanced degree preferred.

• 10+ years of experience in vendor management and/or third-party risk management, with a strong background in the financial services sector.

• Extensive experience managing and executing technology implementations, including requirements gathering, testing, training, and deployment.

• 7+ years of management experience, with a track record of developing and managing high-performing teams.

• Knowledge of relevant regulatory requirements and best practices related to vendor and third-party risk management.

• Industry certifications in cybersecurity and third-party risk management (e.g., CRISC, CISM, CISA, or similar).

• Strong analytical and problem-solving skills, with the ability to build compelling business cases.

• Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.

• Demonstrated ability to build compelling business cases and communicate effectively with stakeholders at all levels.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

PI254207890

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