Client Services Coordinator at Eurofins Food Chemistry US, Inc. in Madison, Wisconsin

Job Description:

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Client Services Specialist


Position is full time, Monday-Friday, first shift, 8:00 AM - 5:00 PM with overtime as needed

Candidates currently living within a commutable distance of Madison, WI are encouraged to apply

Responsibilities include, but are not limited to, the following:

• Communicates with CFS Commercial team and CFS Operations team to provide superior customer service to an assigned set of clients, not to exceed 50% of average Client Service Associate
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
• Performs data entry into NIMS, SFDC, CMS, and other databases, as appropriate
• Coordinates conference calls with client and other areas of CFS as needed
• Coordinates client visits as needed
• Contributes to assigned process improvement projects and supports implementation when needed

The ideal candidate would possess:

• 1-2 years of related experience (Food Science or Customer Service) preferred
• Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication, and organizational skills
• Experience in a scientific or logistics environment is a plus
• Ability to work independently
• Ability to work on multiple deadlines simultaneously
• Ability to communicate appropriately and effectively with internal and external clients
• Positive attitude and sense of urgency
• Thick skinned and able to take and give difficult news
• Able to accept responsibility for company errors

Basic minimum qualifications:

• Bachelor's degree in a scientific, business or related field (or equivalent work experience)
• Flexibility to participate in meetings across various time zones outside core working hours
• Occasionally working extended hours in order to adhere to client deliverable timelines
• Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Authorization to work in the United States indefinitely without restriction or sponsorship

Who we are:

Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agro science, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.


To learn more about Eurofins, please explore our website www.eurofinsus.com

Eurofins is a M/F, Diabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.


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