Agent at Pinkerton Consulting & Investigations, Inc. in Middleton, Wisconsin

Job Description:

The Agent will perform a variety of assignments including concierge-level, residential, or event security, surveillance, response services, basic driving, and investigations. The schedule will be Monday through Friday from 8 am to 6 pm.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Provide the client with concierge-level security at the company location and/or events;
   
   
   • Deescalate tense situations or individuals that may arise.
   • Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
3. Conduct quality investigations and complete investigative reports.
4. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
5. Transport the client to and from company location and/or events.
6. Secure the client's residential perimeter;
   
   
   • Review CCTV, manage access controls, and respond to alarms, as needed.
7. Identify and escalate equipment deficiencies/failures.
8. All other duties, as assigned.

Education, Experience, and Certifications:

High School Diploma or GED with law enforcement, military, and/or security experience. Requires a current Wisconsin Guard Card and Wisconsin CCW. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Ability to handle multiple tasks concurrently.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety.
• Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
• Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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